Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with all original packaging and tags. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at david.arnold@reignovation.com.
Approved returns should be shipped to the following address:
AeroEdgePro
2536 Gum Way, Apartment B
Lexington Park, MD 20653
Customers are responsible for the cost of return shipping. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at david.arnold@reignovation.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as custom or personalized products, perishable goods, personal care items, or hazardous materials.
We also do not accept returns for sale items or gift cards.
If you have questions about your specific item, please contact us before purchasing.
Exchanges
If you’d like to exchange an item, please return the original product first. Once your return is received and approved, you can place a new order for the desired item.
Refunds
We’ll notify you once we’ve received and inspected your return. If approved, a refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your return was approved, contact us at david.arnold@reignovation.com.